SEBI Registered Research Analyst • INH000028006

Investor Charter

Comprehensive guide on rights, services, disclosures, grievance redressal, and responsibilities of investors dealing with Research Analyst (RA).

Grievance Redressal
100% Unbiased
Data-driven research
21 Days Max
Grievance resolution
Annual Audit
SEBI compliance audited
Multi-Tier
RA • RAASB • SEBI • ODR
Scope of Work

Details of Business Transacted

With respect to investors, Investogenie in its capacity as a SEBI-registered Research Analyst (RA) undertakes the following core business activities:

Publish Research Reports

Publish systematic research reports and analysis based strictly on the genuine research activities of the Research Analyst.

Independent & Unbiased View

Provide an objective, independent view on securities without bias or external influences.

Financial Interest Disclosures

Offer unbiased recommendations while transparently disclosing any financial interests in recommended securities.

Public Data Based Analysis

Formulate recommendations strictly based on in-depth analysis of publicly available data and verified market observations.

Annual Compliance Audit

Conduct a comprehensive compliance audit annually to ensure adherence to all statutory SEBI mandates.

Ad Code & Record Maintenance

Adhere strictly to the SEBI Advertisement Code and maintain detailed logs of all client and prospective client interactions.

Client Commitments

Services Provided & Client Disclosures

Transparent service parameters and mandatory disclosures provided to every investor engaged with Investogenie.

Onboarding of Clients

Standard Operating Procedure
Terms & Conditions
Sharing comprehensive terms and conditions of research services prior to engagement.
KYC Verification
Completing Know Your Customer (KYC) verification for all fee-paying clients as mandated.

Mandatory Disclosures to Clients

Material Information: Disclose all material information required for clients to make informed decisions, including business activities, disciplinary history, terms, risk details, and conflict of interest.
AI Tool Transparency: Disclose the extent of use of Artificial Intelligence (AI) tools in generating or providing research services.
Third-Party Reports: Disclose any material conflict of interest of third-party research providers or direct clients to relevant web disclosure links.
Activity Conflicts: Disclose any potential conflict of interest between research services and any other business activities of the Research Analyst.
Non-Discriminatory Distribution: Distribute research reports and recommendations to all clients fairly without discrimination.
Pre-Release Confidentiality: Maintain strict confidentiality regarding research reports until they are officially released in the public domain.
Data Privacy Rights: Respect client data privacy and implement robust security measures to prevent unauthorized access or confidential data leaks.
Service Timelines: Disclose clear service delivery timelines to clients and ensure strict adherence to communicated timelines.
High-Risk Product Guidance: Provide clear guidance and adequate caution notices when dealing in complex or high-risk financial products.
Honesty & Integrity: Treat every client with absolute honesty, integrity, fairness, and professional care at all times.
Dispute Resolution

Grievance Redressal Mechanism

Step-by-step multi-level escalation framework for investors to lodge complaints against a Research Analyst.

Level 1 • Direct Approach
File Complaint Directly with Research Analyst

In case of any grievance or complaint, investors should first approach Investogenie directly. The Research Analyst will strive to redress the grievance immediately, and not later than 21 days from the date of receipt of the grievance.

Level 2 • SEBI SCORES 2.0
SEBI Centralized Portal (SCORES 2.0 & RAASB)

If unresolved within 21 days, investors can lodge complaints on SCORES 2.0, a web-based centralized grievance redressal platform operated by SEBI.

Two-Level Review Process on SCORES:
  1. First Review: Conducted by the designated body — Research Analyst Administration and Supervisory Body (RAASB).
  2. Second Review: Conducted directly by SEBI if unsatisfied with the first review.
Lodge Complaint on SCORES
Level 3 • Arbitration Platform
Online Dispute Resolution (SMARTODR)

Investors may also initiate online conciliation and arbitration through the SMARTODR portal for unresolved grievances in accordance with SEBI guidelines.

Access SMARTODR Platform
SEBI Headquarters Address for Physical Complaints

Office of Investor Assistance and Education, Securities and Exchange Board of India (SEBI), SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051, Maharashtra, India.

Protection Standards

Rights of Investors

As an investor engaging with a SEBI-registered Research Analyst, you are entitled to the following statutory rights:

Right to Privacy and Data Confidentiality
Right to Transparent & Honest Practices
Right to Fair and Equitable Treatment
Right to Adequate & Accurate Information
Right to Initial and Continuing Disclosures
Right to Fair & True Advertisement
Right to Awareness of Service Timelines
Right to Satisfactory Grievance Redressal
Right to Exit Service as per Agreed Terms
Right to Caution Notice for Complex Products
Right to Accessible Services for Differently Abled
Protection Against Coercive & Unfair Clauses
Investor Responsibilities

Expectations from Investors (Do's & Don'ts)

Guidelines to ensure safe, compliant, and transparent research analyst engagements.

Recommended Do's
  • Always deal exclusively with SEBI-registered Research Analysts.
  • Verify that the Research Analyst holds a valid SEBI registration certificate.
  • Cross-check the SEBI Registration Number on the official SEBI website.
  • Pay close attention to disclosures made in research reports before investing.
  • Fee Payment Channel: Pay Research Analyst fees only through banking channels. You may use the Centralized Fee Collection Mechanism (CeFCoM) of RAASB if opted by the RA. Maintain signed receipts.
  • Check research recommendations before buying/selling securities or applying in IPOs.
  • Ask relevant questions and clear all doubts prior to acting on recommendations.
  • Seek guidance on complex or high-risk financial products before trading.
  • Understand your right to discontinue services according to agreed terms.
  • Report any Research Analyst offering assured or guaranteed returns to SEBI.
Prohibited Don'ts
  • Do NOT provide funds or trading capital to the Research Analyst.
  • Do NOT fall prey to misleading advertisements, social media hype, or market rumors.
  • Do NOT get enticed by limited-period discounts, gifts, or incentives.
  • Do NOT share login credentials, passwords, or OTPs of bank, demat, or trading accounts under any circumstances.
  • Do NOT sign blank or pre-signed agreements without reading clauses carefully.
  • Do NOT expect guaranteed or risk-free financial returns from stock research.

Committed to Investor Protection & Transparency

Investogenie operates in full compliance with SEBI (Research Analysts) Regulations, 2014. For any regulatory inquiries or clarification regarding this Investor Charter, reach out to our compliance team.

Contact Compliance Team